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Manufacturing

SAP Marketing Cloud​

Understand Customers Better with SAP’s Marketing Tool​

To address potential customers individually and with regard to content, you need a marketing solution that is directly integrated into your core processes. This allows you to quickly approach customers and prospects with the right content via the best channel. The SAP Marketing Cloud is an omnichannel solution from the SAP Customer Experience suite (formerly SAP Hybris) that enables exactly this.​

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How we help clients

Digitalization & IT strategy consulting​

  • Definition of business & technical goals​
  • Digital process design​
  • Defining user stories​
  • Process and use case mapping​
  • Gap analysis

Implementation & training

  • Project management: Agile realization and configuration of the relevant building blocks in sprints​
  • Functional design​
  • Migration & development​
  • Testing & go-live​
  • Individual training & courses​

Support & managed services​

  • Support for continuous development and optimization​
  • First/second/third level support​
  • Continuous updates with new features ​
  • Release management​
  • Individual application management services​

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Camelot Quick Start for SAP Customer Experience

The Camelot Quick Start Packages are an holistic, methodical approach for the secure introduction of the SAP Sales Cloud or SAP Marketing Cloud in companies – within 90 days and with outstanding planning reliability.

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Why Camelot

We work with you to define a target image for your marketing processes and implement the appropriate marketing solution. Starting from the SAP Marketing Cloud as the digital core, we develop an end-to-end integrated process that provides you with data from all available sources to generate leads. Silos are torn down so that marketing and sales can work hand in hand and be successful together.​

Symbiosis of process- and IT consulting ​

Comprehensive consulting for your customer experience strategy from a single source: We speak the language of business and IT and understand your marketing and sales requirements.​

Innovative & integrative system solutions​

With more than 20 years of experience in value chain management, we develop an optimal, sustainable and integrated system architecture tailored to your needs across all business areas.​

Our industry expertise for your success​

Camelot’s general focus on the chemical industry, pharmaceuticals, life sciences, consumer goods and manufacturing has been expanded to include the healthcarelogistics, NGO and construction industries.

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Turning customers into raving fans? An SAP guideline for optimizing the customer experience.

Further Services and Solutions

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SAP Service Cloud​

With the SAP Service Cloud, a module of the SAP Customer Experience (formerly SAP Hybris) software suite, you can offer your customers a consistent customer experience across all channels and over the whole customer journey.

Service

SAP Sales Cloud ​

Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.

Service

SAP Commerce Cloud​

Increase your turnover with a modern online shop that can be seamlessly integrated into existing SAP ERP and SAP CX systems. Your customers will be offered a unique shopping and service experience – targeted and personalized across multiple channels.

Contact

Roberto Wahl

Director Customer Experience

Expert for all SAP products in the SAP CX portfolio. His market and industry expertise comes from many years of planning and executing a wide variety of CRM initiatives for various companies from diverse industries.

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