With SAP Service Cloud, part of the SAP CX software suite, you can deliver a consistent customer experience across all channels and throughout the entire customer journey. Motivate your service staff by giving them an intuitive tool to efficiently complete their daily service tasks.
Arrange Callback
Just fill in our simple form and one of our experts will call you back.
All companies want to win new customers and retain existing ones. But does your company have the right software tool to respond professionally and to everyone’s satisfaction to prospective and service enquiries from existing customers across all channels?
Are your service staff permanently overworked? Does the processing of service requests take too long or is professionally unqualified, so that there is a danger that disappointed customers will switch to a competitor?
Are your sales staff aware of the complaints that have arisen in the meantime during the next customer visit?
The SAP Service Cloud supports you in efficient service processes that offer real added value for your customers, your service and sales staff.
SAP Service Cloud can be easily integrated with other IT solutions such as SAP S/4HANA or SAP Field Service Management (FSM) into a holistic end-to-end process.
SAP Sales Cloud: Start Page
SAP Service Cloud: Overview
SAP Service Cloud: CTI-Integration
SAP Sales Cloud: Live Activity Center
SAP Sales Cloud: Ticket Analytics
What added value and functionalities does the SAP Service Cloud offer you?
SAP Field Service Management offers comprehensive functions for the daily challenges of your field service:
AI support ticket management
AI-assisted classification and assessment of your customer’s mood.
360-degree view of the customer
All offers, orders and other information about a contact are visible.
Automated routing
Automatic distribution of service tickets and support for processing service requests using templates.
Computer Telephony Integration (CTI)
CTI integration enables instant display of key customer information and automatic visibility of who is calling.
Analytics & reporting in real time
Access the most important key figures and KPIs of your customer service at any time at the touch of a button.
Social media integration
Customer support across all social networks, such as Facebook, Twitter, etc.
Knowledge database
A digital knowledge database is available to customer service staff, which can automatically suggest answers to service requests.
Viewing sales opportunities
New sales opportunities from cross-selling and up-selling are quickly passed on from customer service to sales
SAP Service Cloud Demo
Get an impression of your possibilities and use cases with the SAP Service Cloud in a (non-binding) consultation.
1. General presentation of SAP Service Cloud by our experts 2. Define use cases together 3. Individual demo presentation to find out how Service Cloud supports your customer service team
The SAP Service Cloud helps you to provide an excellent customer experience for both your prospects and existing customers. Whether the contact is by email, phone, website or even via a social network, your customer service staff can always keep track of what’s going on and provide the best customer service to the person they’re talking to.
Who doesn’t like to buy from a company that offers great customer service?
Customer service should not continue to be put in the back within the company in order to ’round off the portfolio’, but should finally be seen for what it is: another differentiator for customer acquisition and retention.
Customer service staff will also thank you for being able to provide information at any time with the help of SAP Service Cloud. At the same time, service employees are noticeably relieved and supported with the help of efficient service processes.
What is the difference between SAP Service Cloud and SAP Field Service Management?
SAP Service Cloud is a call centre solution based on a ticket system. It helps your customer service staff to process customer enquiries efficiently.
SAP Field Service Management is a solution for scheduling and executing the technical service field service. With the help of Field Service Management, service technicians and their required material can be optimally coordinated for assignments at the customer.
How we help clients
Digitalization & IT strategy consulting
Evaluation and definition of business & technical objectives in service
Process- und use case mapping
Definition of your use cases and process design for your service team
Gap analysis
Creation of user stories
Evaluation & conception
Define service strategy for high quality service results
Further development of user stories to prioritize the implementation roadmap
Early involvement of key users to ensure acceptance of the processes and the system
Gain full transparency by breaking down tasks into smaller action items
Preparation of feasibility studies and preparation of mockups to represent the ‘look and feel’ of the future system
Implementation & training
Project management for a smooth go-live
Agile project approach
Agile realization and configuration of the relevant building blocks in sprints
Execution of the test phase and go-live
Train-the-trainer concept
Individual trainings
Why Camelot
Competitive pressure, comparable products, informed customers and their readiness to go elsewhere demand new sales approaches. This means turning analog customers into digital fans. As your technology partner, we support you in achieving exactly that with the smooth implementation of SAP CRM/ CX Suite. Take the leap and digitalize your sales department!
Award winning consultants
Comprehensive consulting for your customer experience strategy from a single source: Our teams received the Best of Consulting Award from WirtschaftsWoche – and have SAP® Recognized Expertise for Germany in the area of SAP Cloud for Customer
Innovative & integrative system solutions
With more than 25 years of experience in value chain management, we develop optimal, sustainable system architectures tailored to your needs across all business areas, and regularly release new innovations.
Our industry expertise for your success
Camelot’s general focus on the chemical industry, pharmaceuticals, life sciences, consumer goods and manufacturing has been expanded to include the healthcare, logistics, NGO and construction industries.
Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.
With SAP Field Service Management, a component of the SAP CX software suite, you can offer your customers optimized on-site customer service. Your service employees are optimally supported by a seamless end-to-end service process
Roberto Wahl, Camelot ITLabDigital and smoothly functioning processes in the field service are a decisive factor in terms of service quality and hold the potential to anchor positive and sustainable customer experiences within the customer journey of its customers.
Roberto Wahl
Director Customer Experience
Expert for all SAP products in the SAP CX portfolio. His market and industry expertise comes from many years of planning and executing a wide variety of CRM initiatives for various companies from diverse industries.
