SAP Service Cloud
Delight customers with a great service
With SAP Service Cloud, part of the SAP CX software suite, you can deliver a consistent customer experience across all channels and throughout the entire customer journey. Motivate your service staff by giving them an intuitive tool to efficiently complete their daily service tasks.
SAP SERVICE CLOUD
What is the SAP Service Cloud?
All companies want to win new customers and retain existing ones. But does your company have the right software tool to respond professionally and to everyone’s satisfaction to prospective and service enquiries from existing customers across all channels?
Are your service staff permanently overworked? Does the processing of service requests take too long or is professionally unqualified, so that there is a danger that disappointed customers will switch to a competitor?
Are your sales staff aware of the complaints that have arisen in the meantime during the next customer visit?
The SAP Service Cloud supports you in efficient service processes that offer real added value for your customers, your service and sales staff.
SAP Service Cloud can be easily integrated with other IT solutions such as SAP S/4HANA or SAP Field Service Management (FSM) into a holistic end-to-end process.
What added value and functionalities does the SAP Service Cloud offer you?
SAP Field Service Management offers comprehensive functions for the daily challenges of your field service:
What are the benefits of SAP Service Cloud?
The SAP Service Cloud helps you to provide an excellent customer experience for both your prospects and existing customers. Whether the contact is by email, phone, website or even via a social network, your customer service staff can always keep track of what’s going on and provide the best customer service to the person they’re talking to.
Who doesn’t like to buy from a company that offers great customer service?
Customer service should not continue to be put in the back within the company in order to ’round off the portfolio’, but should finally be seen for what it is: another differentiator for customer acquisition and retention.
Customer service staff will also thank you for being able to provide information at any time with the help of SAP Service Cloud. At the same time, service employees are noticeably relieved and supported with the help of efficient service processes.
What is the difference between SAP Service Cloud and SAP Field Service Management?
SAP Service Cloud is a call centre solution based on a ticket system. It helps your customer service staff to process customer enquiries efficiently.
SAP Field Service Management is a solution for scheduling and executing the technical service field service. With the help of Field Service Management, service technicians and their required material can be optimally coordinated for assignments at the customer.
How we help clients
Competitive pressure, comparable products, informed customers and their readiness to go elsewhere demand new sales approaches. This means turning analog customers into digital fans. As your technology partner, we support you in achieving exactly that with the smooth implementation of SAP CRM/ CX Suite. Take the leap and digitalize your sales department!
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Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.
SAP Field Service Management
With SAP Field Service Management, a component of the SAP CX software suite, you can offer your customers optimized on-site customer service. Your service employees are optimally supported by a seamless end-to-end service process