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CX innovation day

Camelot CX Innovation Day

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9. May 2023
9:00 am – 5:30 pm CEST
Westhafen Pier 1
Rotfeder-Ring 1
Frankfurt am Main, 60327 Germany
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9. May 2023 9:00 am 5:30 pm CEST


9. May 2023
9:00 am – 5:30 pm CEST
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Westhafen Pier 1

Rotfeder-Ring 1
Frankfurt am Main, 60327 Germany

Your Guide to Customer Obsession

Exciting lectures about customer experience, profitable discussions with like-minded people and expanding your own network. All of this awaits you at the Camelot CX Innovation Day 2023. No matter how deeply customer focus is already anchored in your company, you will find out everything you need to know – from the strategic orientation of your processes to the optimal handling of the right systems. Be inspired by experienced speakers.

Dr. Reinhold Rapp, Founder GrowthBox GmbH

The Future of Sales: Create Customer Experience with Creativity

  • History: Sales as continuation of the industrial Value Chain
  • Present: Experience management as “juggler master” of hybrid channels
  • Future: Creative designer of the customer ecosystem
Roman Becker_2HMforum

Roman Becker, Managing Partner, 2HMforum. GmbH

More Success with FANOMICS

  • How you can really turn customers into fans with the fan principle and how you can benefit from it
Thomas Hamele_BCM

Thomas Hamele, Executive Partner, BCM Best Customer Management GmbH

Total Experience within the Focus: Increase CRM Maturity and Make CX measurable

Rudolf Schwarz_Zumtobel

Rudolf Schwarz, Vice President Global Sales Operations, Zumtobel Group GmbH

Sales Intro – Productivity and Growth within the Sals Focus and Zumtobel Group

Ralph Meyndt_Tente

Ralph Meyndt, Head of Corporate IT, Tente International GmbH

Transformation in Practice – Sales & Marketing go hand in hand parallel to the S4 Implementation

Tyärk Dieckmann_Hamberger

Tyärk Dieckmann, Managing Director Sales & Marketing, Hamberger Sanitary GmbH

Digitisation of Sales at a Traditional Supplier in the Sanitary Industry

Patrik Menges, Eurodrive Germany General Manager, SEW-EURODRIVE GmbH

Emotional Customer Engagement with the Network, a Challenge in the Digital Environment

Moritz Meurer_SAP

Moritz Meurer, VP of Sales Discrete Manufacturing – SAP Customer Experience, SAP SE

Intelligent Sales – The Future Platform becomes Reality

Presenter Nicole Truchsess will lead you through a day characterized by inspiring lectures that create plenty of room for food for thought. As a leading expert in the German-speaking countries for emotionally intelligent and digital sales and HR work, Nicole Truchsess enjoys a high level of recognition. She is the founder and owner of Truchsess & Brandl GmbH and author of specialist literature and regular columns in specialist magazines.

Use the possibility for personal exchange and engage with existing and new contacts. Register by filling in the below form. The participation is free of charge. Seats are limited. Please note that event language is German.

We look forward to an interesting day with you.

Roberto Wahl

Head of Customer eXperience

Jimmy Jüttner

Head of Sales Customer eXperience

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