SAP Field Service Management
From planning to implementation - excellent customer service on site
With SAP Field Service Management, a component of the SAP CX (formerly SAP Hybris) software suite, you can offer your customers optimized on-site customer service. Your service employees in the office and in the sales force are optimally supported by a seamless end-to-end service process from planning to execution of all customer service activities.
How we help clients
Digitalization & IT strategy consulting
- Definition of business & technical goals
- Digital process design
- Defining user stories
- Process and use case mapping
- Gap analysis
Evaluation & conception
- Ticket management & self-service portals
- Service ticket intelligence (Machine Learning)
- IoT services & integration
- Service management knowledge base, reporting & dashboards
Implementation & training
- Project management: Agile realization and configuration of the relevant building blocks in sprints
- Functional design
- Migration & development
- Testing & go-live
- Individual training & courses
Featured Insights
Render Post Preview here
Why Camelot
Our SAP experts show you how to create a compelling customer service experience with an agile and proven project approach for your rapid success. We provide support not only for the technical implementation of projects, but also for organizational and personal change management.
SAP Field Service Management
Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.
Further Services and Solutions
SAP Sales Cloud
Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.
SAP Marketing Cloud
To address potential customers individually and with regard to content, you need a marketing solution that is directly integrated into your core processes. The SAP Marketing Cloud is an omnichannel solution from the SAP Customer Experience suite (formerly SAP Hybris) that enables exactly this.
SAP Commerce Cloud
Increase your turnover with a modern online shop that can be seamlessly integrated into existing SAP ERP and SAP CX systems. Your customers will be offered a unique shopping and service experience – targeted and personalized across multiple channels.
Request a Demo
Interested in learning more? Our experts are happy to provide you with further insights about the value, functionalities and UX of our apps and solutions.
Contact
Jimmy Jüttner
Head of Sales and Business Development for Customer Experience ManagementCustomer Experience Management expert with a passion for value-oriented CRM processes across the board.
