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SAP Field Service Management

From planning to implementation - excellent customer service on site

With SAP Field Service Management, a component of the SAP CX (formerly SAP Hybris) software suite, you can offer your customers optimized on-site customer service. Your service employees in the office and in the sales force are optimally supported by a seamless end-to-end service process from planning to execution of all customer service activities.

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How we help clients

Digitalization & IT strategy consulting​

  • Definition of business & technical goals​
  • Digital process design​
  • Defining user stories​
  • Process and use case mapping​
  • Gap analysis ​

Evaluation & conception​

  • Ticket management & self-service portals​
  • Service ticket intelligence (Machine Learning)​
  • IoT services & integration​
  • Service management knowledge base, reporting & dashboards

Implementation & training​

  • Project management: Agile realization and configuration of the relevant building blocks in sprints​
  • Functional design​
  • Migration & development​
  • Testing & go-live​
  • Individual training & courses​

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Why Camelot

Our SAP experts show you how to create a compelling customer service experience with an agile and proven project approach for your rapid success. We provide support not only for the technical implementation of projects, but also for organizational and personal change management.​

Symbiosis of process and IT consulting ​

Comprehensive consulting for your customer experience strategy from a single source: We speak the language of business and IT, and understand your needs.

Innovative and integrative system solutions​

With over 20 years of experience in value chain management, we develop optimal, sustainable system architecture tailored to your needs across all business areas.​

Our industry expertise for your success​

Camelot’s general focus on the chemical industry, pharmaceuticals, life sciences, consumer goods and manufacturing has been expanded to include the healthcarelogistics, NGO and construction industries.

Further Services and Solutions


SAP Sales Cloud ​

Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.


SAP Marketing Cloud​

To address potential customers individually and with regard to content, you need a marketing solution that is directly integrated into your core processes. The SAP Marketing Cloud is an omnichannel solution from the SAP Customer Experience suite (formerly SAP Hybris) that enables exactly this.


SAP Commerce Cloud​

Increase your turnover with a modern online shop that can be seamlessly integrated into existing SAP ERP and SAP CX systems. Your customers will be offered a unique shopping and service experience – targeted and personalized across multiple channels.


Jimmy Jüttner​

Head of Sales and Business Development for Customer Experience Management

Customer Experience Management expert with a passion for value-oriented CRM processes across the board.

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CAMELOT Management Consultants