SAP Field Service Management
Field Service Coordination and Staff Scheduling for Unique Service Experiences
For both planned and unplanned service calls, it is essential that a qualified service team with appropriate skills and required materials arrives at the customer's site at the right time. SAP Field Service Management (FSM) actively supports the interaction between service management, service coordination and service field service to make it more digital and customer-centric to offer its customers a unique service experience.
FIELD SERVICE MANAGEMENT
What is SAP Field Service Management?
Digital software tools are becoming increasingly important in everyday service. Service employees need the best possible support in their daily work. SAP Field Service Management offers the possibility to specifically address today’s customer needs in the service field service and includes modern software support for an efficient and digital service field service that inspires customers.
What is the difference between SAP Field Service Management and SAP Service Cloud?
SAP Field Service Management focuses on the planning, control and optimization of processes in the service field. For this purpose, you are provided with numerous tools from the planning board to a mobile app to AI-supported deployment planning. With the help of Field Service Management, service technicians with the appropriate skillset and required materials can be optimally coordinated for assignments at the customer
The SAP Service Cloud, on the other hand, offers integrated tools to optimally support your service staff in the internal service department, based on a ticket system. The SAP Service Cloud offers a toolset to efficiently support the processing of prospect and customer enquiries via mail, telephone, websites and social networks, among others through the use of Computer Telephony Integration (CTI).
What added value and functionalities does SAP Field Service Management offer?
SAP Field Service Management offers comprehensive functions for the daily challenges of your field service:
What are the benefits of SAP Field Service Management?
SAP Field Service Management provides you with a daily overview of your operational service business by assigning service calls via a digital planning board and then providing them to the service technician team in the mobile app of their tablet. This enables the service technician team to create the service report in the mobile app and to carry out the relevant service documentation (maintenance logs or installation notes) without additional effort, efficiently and promptly, directly in the system.
Subsequently, a service feedback with all collected data is generated, which makes transmissions or working in different IT systems obsolete. This allows the service technician team to fully concentrate on the customer and focus on an optimal service experience.
How we help clients
Competitive pressure, comparable products, informed customers and their readiness to go elsewhere demand new sales approaches. This means turning analog customers into digital fans. As your technology partner, we support you in achieving exactly that with the smooth implementation of SAP CRM/ CX Suite. Take the leap and digitalize your sales department!
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