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SAP Service Cloud​

Provide a Unique Service Customer Experience​

With the SAP Service Cloud, part of the SAP C/4HANA (formerly SAP Hybris) software suite, you can offer your customers a consistent customer experience across all channels and over the whole customer journey. Motivate your service staff by providing them with an intuitive tool.

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How we help clients

Digitalization & IT strategy consulting

  • Definition of business & technical goals
  • Digital process design​
  • Defining user stories​
  • Process and use case mapping​
  • Gap analysis

Evaluation & design​

  • Ticket management & self-service portals​
  • Service ticket intelligence (machine learning)​
  • IoT services & integration
  • Knowledge base, reporting & dashboards for service management​
  • Field service management (FSM) & crowd service​

Implementation & training​

  • Project management: Agile realization and configuration of the relevant building blocks in sprints​
  • Functional design​
  • Migration & development​
  • Testing & go-live​
  • Individual training & courses​

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Why Camelot

Our SAP CX experts show you how to create a compelling customer service experience with an agile and proven project approach for your rapid success. We provide support not only for the technical implementation of projects, but also for organizational and personal change management.​

Symbiosis of process and IT consulting ​

Comprehensive consulting for your customer experience strategy from a single source: We speak the language of business and IT, and understand your needs.

Innovative and integrative system solutions​

With over 20 years of experience in value chain management, we develop optimal, sustainable system architecture tailored to your needs across all business areas.​

Our industry expertise for your success​

Camelot’s general focus on the chemical industry, pharmaceuticals, life sciences, consumer goods and manufacturing has been expanded to include the healthcarelogistics, NGO and construction industries.

Further Services and Solutions

Service

SAP Sales Cloud ​

Provide your sales force with the SAP Sales Cloud, the SAP CRM of the latest generation (formerly SAP Hybris), an intelligent tool for increasing productivity while simultaneously improving the customer experience and accelerating the purchasing process.

Service

SAP Marketing Cloud​

To address potential customers individually and with regard to content, you need a marketing solution that is directly integrated into your core processes. The SAP Marketing Cloud is an omnichannel solution from the SAP Customer Experience suite (formerly SAP Hybris) that enables exactly this.

Service

SAP Commerce Cloud​

Increase your turnover with a modern online shop that can be seamlessly integrated into existing SAP ERP and SAP CX systems. Your customers will be offered a unique shopping and service experience – targeted and personalized across multiple channels.

Contact

Jimmy Jüttner​

Head of Sales and Business Development for Customer Experience Management

Customer Experience Management expert with a passion for value-oriented CRM processes across the board.

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