SAP Field Service Management
Offer your customers the service they expect – only the best!
Mobile, simple and efficient
The service management software SAP Field Service Management supports you in organising your service team quickly and easily, by clearly scheduling the appropriate service technicians for the respective service order. At the same time, this solution also allows you to offer your service technicians efficient and above all mobile (offline) assistance, so you can give your customers your full attention on site.
Transparency for better service
Whether by telephone, e-mail, via a customer portal or automatically via IoT – the internal service teams will always have a good overview and can therefore optimally schedule all service technicians with regard to required qualifications, time and local availability.
After scheduling has been completed, the service technicians have an overview of all assigned service orders on their mobile device. A supporting workflow helps them to efficiently record the effort expended, any spare parts required, distance driven, additional expenses, etc. The customer signs off on the work carried out using a digital signature and, if necessary, a further internal check of the information is carried out before automatically initiating an invoice.
In order to enable you to provide information at any time as a service manager, the integrated reporting offers you a wide range of options for evaluating customer satisfaction and loyalty, service turnover, average processing time, etc.The diagram on the right side shows an overview of the complete service process.