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University Hospital Basel: Patient feedback as an opportunity

Digitization of the feedback process at the University Hospital Basel with SAP Service Cloud

For hospitals, a functioning quality management is particularly important. The University Hospital Basel has introduced the SAP Service Cloud to support this essential process. The goal was to digitalize the existing processes and to improve the collaboration between the different clinical areas for patient feedback. With the help of Camelot ITLab, quality management was taken to a new level. In the success story you will learn how

  • Allow patient satisfaction and treatment processes to be continuously improved by digitizing the feedback process
  • Collaboration between different clinical areas in the processing of patient feedback can be significantly optimized
  • Sensitive patient data can be effectively protected


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